Effective Date: December 16, 2025
Welcome to Call Santa Live. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services.
This Service is operated by DigitEyes Consulting LLC, a limited liability company organized under the laws of the State of Wyoming, USA.
We may collect the following types of information:
We do not collect sensitive personal information such as government IDs, home addresses, precise location data, biometric data, or any financial details beyond what is securely processed by our payment provider.
We do not record, store, or retain any live video or audio sessions. Information shared during a Santa Call is processed only in real time to generate responses. It is not saved after the session ends.
Our 90 Second Free Preview allows you to try a live Santa experience before purchasing. During the preview, we temporarily process audio and video only for the purpose of delivering the real-time interactive session.
No recordings are made. We do not save, store, or retain any audio, video, or preview interactions. All processing occurs in real time and is deleted immediately after the preview ends.
We do not collect personal information during the preview unless you choose to provide it. No child information, identifiers, or analytics profiles are created or stored.
The Free Preview should be used with parent supervision. By starting the preview, you consent to temporary processing of audio and video solely for delivering the session.
We use the collected information to:
These communications may include announcements about new features, changes to the service, or opportunities to try Call Santa Live (such as free previews). You may opt out of non-essential service communications at any time using the unsubscribe link provided in our emails.
We work with trusted third-party providers to deliver our services, including secure payment processors, cloud hosting, authentication platforms, and real-time communication providers.
These may include:
These providers process data only on our behalf and under strict data-protection agreements. They do not sell or use your data for advertising.
Where required under applicable data protection laws, we process personal data for service communications based on our legitimate interest in operating and improving the service and communicating with registered users, or to fulfill contractual obligations related to your account.
We take children's privacy very seriously. For the Santa experience, parents may choose to provide minimal optional details such as a child's first name, age, or wishlist items. This information is used only during the live session to help personalize the experience.
We do not store or save any child information in our database. Once the session ends, this information is not retained or used again. The only place it may appear temporarily is in short-lived system logs used for troubleshooting or performance monitoring. These logs never contain audio or video and are automatically purged.
In accordance with COPPA, we require parental consent for children under age 13 to participate in the experience. Because no child information is stored after a session ends, there is no ongoing child profile or data to review or delete.
If you have concerns about any information shared during a session, please contact us at [email protected].
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest.
We retain only the minimal information needed to operate your account or complete purchases. You may request deletion of your personal data at any time by contacting us.
Our servers and service providers are based in the United States. By using Call Santa Live, you understand that your information may be transferred to and processed in the U.S., where data-protection laws may differ from those in your country.
We may update this Privacy Policy periodically. Significant changes will be communicated by posting the updated policy on our website or through other communication channels.
If you choose to sign in using Google, we receive your Google account email address and basic profile information (name and profile image). This information is used solely to authenticate your account.
We do not store, access, or request any additional Google data. We do not share Google user data with third parties, nor use it for marketing or advertising.
You may revoke our access at any time via: https://myaccount.google.com/permissions
For any questions about how we use Google information, please contact us at: [email protected]
We use cookies and similar technologies to provide essential site functionality, remember your preferences, and improve your experience.
This may include:
You may control or disable cookies in your browser settings. However, blocking certain cookies may affect website functionality.
For more details, please see our full Cookie Policy.
Parents may request deletion of their own data or their child's data at any time by emailing [email protected]. All associated data will be deleted unless required for legal or transactional reasons.
If you have any questions about this Privacy Policy, please contact us at [email protected] or through our contact form.
Data Protection Contact: [email protected]